Privacy Policy

Information we collect

When you order, we collect the name, phone number, delivery address, district, ordered products, selected sizes and any optional email address you provide. For restock requests, we collect the email address submitted with the request.

How we use it

We use customer information to confirm and deliver orders, provide support, prevent fraudulent or repeatedly refused cash-on-delivery orders, process restock requests and maintain basic business records.

Optional product updates

Providing an email during checkout is optional. Product updates are sent only when you also select the separate updates box. You may ask us to stop contacting you at any time through our Facebook page.

Website analytics and advertising

Our website uses Meta Pixel to understand visits, product views, cart activity and completed orders. Meta may process device and browsing information according to its own privacy terms.

Service providers

Order information may be shared only with the services needed to operate the store, including our order-form provider and delivery partners. We do not sell customer information.

Data protection and retention

We retain order information only for operational, customer-service and record-keeping needs. Access is limited to the people responsible for processing SOIRÈNE orders.

Your choices

You may request correction of your contact information or ask to stop receiving optional updates. Some order records may need to be retained for legitimate business and dispute-resolution purposes.

Contact

For a privacy question or update request, contact the official SOIRÈNE Facebook page.

Contact SOIRÈNE Privately →